Overview

 

The Challenge: Aligning IT Capabilities with Business Needs

Many IT organizations fulfill customer demand, without delay, however, without the capability to effectively resource their IT, Telecom, and Cellular services within the financial and operational constraints of the business. In a transition to "doing more with less", stakeholders have the challenge of dynamically aligning their services within these constraints, without compromising the quality of support required by the business.

A Validated Solution:

ClearInsight provides stakeholders with the decision support to achieve this alignment. It delivers the lifecycle Intelligence for each IT, Telecom, and Cellular service and an understanding of their financial and operational impact on the business.

Delivering Holistic Visibility


We transform disparate lifecycle information into comprehensive actionable intelligence that delivers the decision support to drive optimizing initiatives.
Specifically, our cloud based solution provides a holistic view of each IT
asset and service; identifying attributes, such as:

  • Their physical and financial makeup, and relationship to other assets
    and services
  • Who pays for them (in a charge back or customer funded environment)
  • Who uses them and where they are located
  • How they are used and how critical they are to operations, and
    the agency's mission
  • When they are used and does usage history reveal opportunities
    for improvement
ClearInsight's Solution to Align IT Services (PDF, 1142KB)
IT Service Delivery Lifecycle
ClearInsight Framework